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Report on BPO in the Financial Sector
         -Includes White Paper on Financial BPO Survey 2003

This Report has references to 100+ major companies from the Financial & BPO/ITES Industry. Alphabetically some are ... ABN Amro Bank NV, American Express, Aptech Ltd, Bank of America, Bank of Baroda, Bank of India, BillDesk , British Airways, BSE, Canara Bank, Carretek, Citibank, Citigroup, Cross Domain, Daksh e-Services, Dena Bank, Deutsche Bank AG, Deutsche Securities, EDS, Enlink Infotech, eServe International, exl, Fedex, FirstRing India, GE Capital, GTL Ltd, HCL Technologies, HDFC Bank, HDFC, HSBC, ICICI Bank, ICICI OneSource, IDBI capital, IDBI, i-flex, IL&FS, India Life Hewitt, Indian Bank, Infosys, Infowavz, Intelenet, Intellvisions, IRFC, ISE Securities, iSeva Systems, J.P. Morgan Chase & Co, JM Morgan Stanley, Kale Consultants, Karvy Consultants, Kotak Securities, Kshema Technologies, LIPI Data Systems, Lord Krishna Bank, Mastek, MsourcE, neoIT, NSE, Onward Technologies, Optimus, Polaris, Progeon, Prudential, Punjab Maharashtra Bank, Punjab National Bank, Refco, Reserve Bank of India, Royal & Sun Alliance, Satyam, Scope, Sify Securities, SITA, Spectramind, Standard Chartered, State Bank of India, Swiss air, Syndicate Bank, Taib Securities, TCS, TransWorks, UTI Bank, UTI Ltd, Wipro, WNS Global, WPP Group, Zenith Software...and many more

Discounted Price for PDF Version (e-book): Rs 200 (US$5.00)

Edition September 2003
Click to preview the Report & White Paper

Banknet India's Report on BPO, is India's First report on Business Process Outsourcing in the Financial Sector. Report also includes findings of first ever Survey conducted in India on BPO in the financial sector, which has participation from 34 major BPO companies. Report was released during FICCI's Global Banking Conference in September 2003. This BPO report has been a Bestseller & sold in 22 countries.

Report provides ready information to - BPO/ITES companies, Financial institutions including banks, consultants & finance/IT professionals. It will also prove very useful for the entrepreneurs/ companies planning a foray into BPO sector as well as the academicians, students etc. This Report & White Paper will help in understanding the trends, opportunity areas & markets, issues & challenges, major BPO companies & their plans & much more...

TABLE OF CONTENT

(A) REPORT ON BPO IN THE FINANCIAL SECTOR

I. INTRODUCTION TO BPO

II. EVOLUTION OF BPO
· Evolution of Outsourced Processes
· Evolution of BPO/ITES in India

III. MARKET FOR BUSINESS PROCESS OUTSOURCING
· Global Market and India's Share
· Growth In Indian BPO/ITES market
· Vertical Segments in BPO

IV. BPO IN THE FINANCIAL SECTOR
· Global Scenario
· Indian Scenario
-Types of BPO players In India
-BPO in the Indian financial sector
· Opportunity areas in the Indian financial sector

V. TRENDS IN INDIAN BPO/ITES SECTOR
· Middle Market Segment
· ASPs- Application Service Providers
· NMS-Network Management Service
· Contractual Staffing

VI. ISSUES/ CHALLENGES IN BPO
· PSOR
· Ownership of customer information
· Process level- lock in
· Perceived Lack of Control
· Effective management
· Integration of outsourced process with business
· Service Agreement Disputes
· Legal Risk
· Operational Risk
· Potential Dependency
· Reputational Risk
· Confidentiality
· Vendor selection and structuring the outsourcing arrangement
· Managing and monitoring the outsourcing arrangement
· Effective controls
· Contingency planning

VII. VISION FOR BPO COMPANIES
· Moving up the value chain
· Focus on high quality complex solutions

VIII. MAJOR BPO PLAYERS IN THE FINANCIAL SECTOR

1. Carretek, LLC
2. GTL Limited
3. HCL Technologies Ltd
4. WNS Global Services Pvt Ltd

(B) WHITE PAPER ON THE FINANCIAL BPO SURVEY 2003

I. EXECUTIVE SUMMARY

II. KEY FINDINGS OF THE SURVEY

III. PROFILE OF PARTICIPANTS

IV. WHY TO OUTSOURCE

V. VENDOR SELECTION CRITERIA

VI. POTENTIAL GEOGRAPHICAL MARKETS

VII. OPPORTUNITIES FOR OUTSOURCING IN THE FINANCIAL SECTOR

VIII. EXISTING CLIENTS IN THE INDIAN FINANCIAL SECTOR

IX. FUTURE PLANS OF BPO COMPANIES
· Business Growth Vision
· Sector Focus
· Market/ Geographic Expansion
· Infrastructure/ Capacity Increase
· Customer Relationship
· Innovative medium
· Strategic Partnerships/ Alliances
· Human Resource Management
· Certification
· Capital

X. LIST OF PARTICIPANTS IN FINANCIAL BPO SURVEY 2003

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